Returns & Refunds*

As part of food safety standards, all orders are shipped on a non-returnable basis. We're unable to accept returns once a product has left our facility.

We offer a replacement or refund only if your order arrives damaged or torn. Please contact our support team within 24 hours of receiving your order.

How it works:

• Reach out to our support team with details of the damaged or torn product.

• Once verified as per our standard operating process, we'll send a replacement — either in your next order, or dispatched separately.

• If you'd prefer a refund instead of a replacement, let us know within 24 hours of delivery, and we'll process it upon verification.

Cancellations

Orders can be cancelled within 1 hour of placing them. To cancel, email us at hello@omayfoods.com or message us on WhatsApp: +91 99287 77802 with your order ID and reason for cancellation.

Once an order has shipped, it cannot be cancelled.